Frequently Asked Questions

Visit the registration page and sign up with your email address. You will receive a verification email to confirm your account before you can access the dashboard.

Click "Forgot Password" on the login page and enter your email. You will receive a password reset link. The link expires after 1 hour for security.

Go to Profile > Security and click "Enable 2FA". Scan the QR code with an authenticator app like Google Authenticator or Authy, then enter the verification code to confirm.

Currently, email changes require contacting support. We will verify your identity before updating your email to protect your account.

Navigate to Accounts > Link Account. Enter your Deribit API key and secret. The key must be read-only — we will validate permissions before saving. Your credentials are encrypted with AES-256.

Log in to Deribit, go to Account > API. Click "Add New Key". Select only "Read" permissions — do not enable "Trade" or "Withdraw". Copy the key and secret, then paste them in Deribook.

Yes. You can link multiple Deribit accounts or sub-accounts. Each account requires its own API key. All linked accounts appear in your Accounts page.

Go to the account detail page and click "Share". Enter the recipient's email. They will receive view-only access to the account data. Only account owners can share.

For security, Deribook only accepts read-only API keys. We never execute trades or withdrawals on your behalf. This ensures your funds remain safe even if our systems were compromised.

Click the "+" button on your dashboard page or go to Settings > Dashboard Preferences. Name your dashboard and select a layout type. You can have multiple dashboards and set one as default.

Click "Add Widget" on your dashboard. Browse the widget catalog by category (Market, Portfolio, Risk, Account). Select a widget and configure it. Portfolio widgets require a linked trading account.

Deribook offers Market widgets (price charts, volatility surface, order book), Portfolio widgets (positions, P&L), Risk widgets (VaR, margin utilization), and Account widgets (balance, trade history).

Yes. Drag widgets to reposition them on the grid. Use the resize handle in the bottom-right corner to adjust size. Changes are saved automatically.

Deribook offers Free (basic dashboard, 1 account), Pro (unlimited accounts, all widgets, real-time data), and Enterprise (team sharing, priority support, custom widgets) plans.

Go to Settings > Subscription and click "Upgrade". Select your desired plan and enter payment details. Upgrades take effect immediately, and you will be charged a prorated amount.

Go to Settings > Subscription and click "Cancel Plan". Your access continues until the end of the current billing period. You can reactivate anytime without losing your data.

We offer a 14-day money-back guarantee on all paid plans. Contact support within 14 days of your first payment for a full refund.

All API keys are encrypted with AES-256 at rest. Data in transit uses TLS 1.3. We never store your exchange passwords. Our infrastructure is hosted on Google Cloud with SOC 2 compliance.

API keys are encrypted using AES-256 before being stored in Firestore. Decryption happens only server-side when making API calls to Deribit. Keys are never sent to the client browser.

Only you can access your data by default. If you share a trading account, the recipient gets view-only access to that account's data. Deribook staff cannot view your API keys.

Yes. Contact support to request a full data deletion (GDPR compliant). We will permanently remove all your data, including encrypted API keys, dashboards, and account records within 30 days.